FAQ

Welcome to our FAQ page, your go-to resource for answers to commonly asked questions.

How is Hypatos different from other automation tools on the market?

Hypatos distinguishes itself from other automation tools in several key ways:

• Exceptional automation rates powered by deep learning algorithms.
• Comprehensive end-to-end automation capabilities that go beyond simple capturing, making it the premier AI capturing solution.
• Built-in integrations with industry-leading platforms such as SAP, Coupa, and Workday for seamless workflow integration.
• Utilization of cutting-edge technology, including Large Language Models (LLMs), to specialize in Accounts Payable processing, surpassing traditional ensemble models.
• Pioneering advancements in complex accounting operations, leveraging generative AI to enhance both speed and accuracy.

How can Hypatos transform my finance function?

Hypatos can revolutionize your finance function by providing advanced data for seamless backend processing, eliminating the need for manual setup or training, thereby alleviating concerns about time constraints. It allows for human validation when necessary while autonomously learning from each interaction, accelerating overall success. Critical financial documents are effortlessly integrated into existing ERP or CRM workflows, processed with nearly 100% accuracy, and human intervention is only required for decision-making. With the capability to consistently process large volumes of documents, Hypatos ensures high data quality and eradicates backlogs, resulting in enhanced consistency, accuracy, and control while reducing operational costs and delivering immediate ROI. Ultimately, Hypatos mitigates business risks, enhances profitability, and liberates resources for strategic endeavors like data analysis, decision-making, and operational enhancements.

Is human intervention required when processing documents with Hypatos?

Human intervention can be required, but is by no means mandatory. The necessity for human intervention depends on the required set of validations per document and use case. More complex (sets of) validations increase the probability of a validation rule running into an error, which may require a human to be looped in for validation. For example, in a standard Accounts Payable use case, validating all legal requirements, we expect an autocompletion rate (no human intervention required) of around 90% of total document volume.

What are the requirements to use Hypatos?

Using Hypatos is hassle-free! Hypatos studio works in the cloud, so there are no special requirements on your end. It's user-friendly and no complex installations needed. However, integration with the system may have its own prerequisites. We love crafting tailored solutions for our significant clients. If you're interested in using our API, check out our detailed documentation here. It's your go-to guide for understanding how to use our platform programmatically.

What document formats are supported by Hypatos?

As a versatile document processing tool, Hypatos can save time and resources by automating data extraction from diverse documents, reducing errors and improving overall productivity. Hypatos supports a wide range of document formats, including:

• PDF: Extract data from both text-based and scanned PDFs.
• DOCX (Microsoft Word Document): Efficiently extract information from these documents.
• JPEG and PNG Images: Extract text from image files using OCR capabilities.
• TIFF (Tagged Image File Format): Extract data from TIFF files for scanned documents.
• Email Attachments: Extract information from various formats.
• Custom Formats: Define custom document formats as necessary.

What kind of different connectors does Hypatos offer?

Hypatos simplifies integration into your existing core systems. Here are some connectors:

SAP

The Hypatos SAP Connector is a SAP® certified add-on installable within your SAP system. It automates integration between SAP and Hypatos Cloud, ensuring seamless communication and data quality.

COUPA

Hypatos enhances Coupa Invoicing Management with automation in master data matching and transaction processing for increased efficiency.

WORKDAY

The Hypatos Workday Integration provides invoice export, master data integration, and document archival, streamlining financial document processing.

BOOMI

The Hypatos Boomi Connector integrates Hypatos platforms with Boomi's Integration platform for end-to-end automation of document processing.

In which language is the Service Support provided?

Service Support is primarily provided in English, although we strive to accommodate requests in other languages whenever possible.

How long does it take to implement Hypatos?

The implementation timeline typically ranges from 2 to 6 months, depending on the complexity of your use cases, functionality, and team availability.

What does the contract consist of?

Our contracts include an Order Form containing necessary Annexes such as Terms & Conditions, Data Processing Agreement, and Service Level Agreements. Our Terms and Conditions are available here.

Can I try Hypatos before I commit to a full deployment?

Yes, our Proof of Value (PoV) contract allows you to test our product before committing to full deployment.

Can I negotiate the Terms and Conditions?

Some terms may be non-negotiable, but we are open to discussing aspects of the agreement to align with your needs.

Which law applies to our contracts?

Contracts will be governed by German law.

Who gets access to the Hypatos Platform?

Access is granted only to customers, with multiple users determined by the purchased number of seats.

What is the price for an annual subscription?

Pricing is tailored based on unique requirements, document volume, and other specifications. For a personalized quotation, complete the form.

Can Hypatos change its prices?

Price adjustments may occur only in specific circumstances during the contract term and with prior notice.

What if I pay my invoice later?

Late payments may incur interest, and consistent delays could lead to temporary access blocks or contract terminations.

Are the processed documents calculated by page or by document?

Processed documents are calculated by the document number.

How can I terminate my contract with Hypatos?

The minimum contract term is generally 36 months, renewable every 12 months unless terminated 30 days before the end of the contract.

How can Hypatos terminate the contract?

Hypatos may terminate the contract for specific breaches or defaults that remain unresolved after notice.

What happens to my data after termination?

Customer data is deleted within 14 days following contract termination or a deletion request.

How do I ensure the security of sensitive documents when using Hypatos?

Hypatos is ISO 27001 certified and compliant with SOC 2, HIPAA, and GDPR. Data is processed on AWS servers.

What kind of customer data do Hypatos collect?

Hypatos collects Personal User Data and Personal Document Data, including user and document-related personal information.

How does Hypatos respond to data breaches or security incidents?

Security breach notifications occur within 72 hours of discovery, and incidents are reported to relevant authorities where appropriate.

How is customer consent obtained for data processing activities?

Consent is formalized through a Data Processing Agreement available here.

Which partnerships options does Hypatos offer?

Partnership options include Referral, Resale, Technology, and Managed Services for comprehensive collaboration opportunities.

What is the European Union's AI Act?

The AI Act governs the realm of artificial intelligence, defining AI systems and regulations to protect customers.

How do I reset my password?

Users can request a password reset link through the 'Forget password' option and follow the provided instructions.

How do I upload a new document to Studio?

Documents can be uploaded via the UI or API, supporting formats include PDF, TIFF, JPEG, and PNG. Manual upload is available through the application interface.

Is there any training or onboarding support available for new users of Hypatos?

Yes, we offer training through Hypatos Academy, providing tailored learning paths and interactive learning approaches.