### AI Agents for Order Management by Hypatos

# Capture all new business **.** Do 0% manual work.

Ensure smooth interactions from the first moment an order is placed. With intelligent order to catalogue matching and owner assignment, your customers will experience accurate service from the first touchpoint.

[Start now](/content/solutions/agents/order-management#content/index.html)

## Benefits

### Consistency – peak season or slow

90%  
**STP of order volumes 3mo post go-live**  
99.5%  
**order-to-catalogue match accuracy**  
< 1%  
**order fallout rate across all channels**

### AI Agents for Order Management: How It Works

## Be everyone’s preferred vendor

### Let clients order even via email

Clients buy from different sources, don’t risk capturing their business just because they didn’t go through your portal. The Order Management agent identifies, classifies, and processes orders from any source, ensuring nothing slips through the cracks and orders are accurately captured from the start.

### Match to the latest pricelist, always

Continuously updated with the latest catalogue information, the AI Agent ensures that each order is matched to the right products and specifications, reducing mismatches and improving accuracy even when your client sends over the occasional typo.

### Make intelligent processing decisions

Whether it’s to classify the type of deal or to pick a deal owner, the Order Management agent is connected to all important data pools – transactional, master, human input – and makes the best out of the combined knowledge from these.

### Give instructions in natural language

Amend the minimum required sales volume, introduce a new criterion to reject an order, or anything that is important for your business bottom line – tell the agent in natural language just like you would ask a colleague to do it.

[Try today](/content/contact/index.html)

### AI Agents for Order Management: Skills

## Everything you need for smooth order management

**Skill**  
Order-to-Cash  
**Customer Master Enrichment**  
Know your customer, instantly. AI Agents unify and reconcile account records across systems.

**Skill**  
Order-to-Cash  
**Contract Enrichment**  
Terms and clauses that inform decisions in real time. AI agents pull contract metadata to power smarter validations and matching.

**Skill**  
Order-to-Cash  
**Quote Enrichment**  
Make every quote count. Fill gaps, add context, and win faster.

**Skill**  
Order-to-Cash  
**Shipping Address Enrichment**  
Ship with certainty. AI agents remove the stress of guesswork by matching and enriching every ship-to record at header and line level — automatically.

**Skill**  
Order-to-Cash  
**Responsibility Determination**  
Every item finds its owner. AI agents assign the right team, person, region, or queue — based on account, channel, and SLA rules.

**Skill**  
Input Validation  
Check that everything is in order at the door. AI Agents flag errors before they disrupt downstream processes.

**Skill**  
Document Routing  
Send it where it belongs. AI Agents route documents to the right agent or escalate to a human operator.

**Skill**  
Document Classification  
Sort with intelligence. AI Agents identify document types at scale, no templates needed.

**Skill**  
Document Splitting  
AI Agents detect multi-doc files and auto-split into clean, process-ready pages according to internal business logic.

**Skill**  
Document Auto-Rejection  
AI Agents reject non-processable or non-compliant items (missing mandatory data, policy violations) with reason codes.

**Skill**  
Information Extraction  
Find what matters, fast. AI Agents pull key data from any format with high accuracy and nothing unnecessary.

**Skill**  
Document Translation  
AI Agents translate image content to a target language while preserving layout and key fields, e.g.: a Japanese document looks like an English document post-transformation.

**Skill**  
Duplicate Prevention  
No more double entries. Detect and block duplicates before they reach your ERP.

[All skills](/content/solutions/index.html)

### Dial up results for any team with autonomous transaction processing

Unleash the potential of your people and business.