## Hypatos Status - Incident History

### Incident History

#### Scheduled Maintenance - Insights Update
- **Date:** Jul 15, 2026
- **Time:** 21:30 CEST
- **Status:** Completed
    - The scheduled maintenance has been completed.
- **Time:** 21:00 CEST
- **Status:** In progress
    - Scheduled maintenance is currently in progress. We will provide updates as necessary.
- **Time:** Jul 14, 2026, 17:08 CEST
- **Status:** Scheduled
    - Hi all,
    - We'll be performing a short maintenance on Hypatos Insights to improve performance. The service may be briefly unavailable during this time.
    - ⏱️ Expected duration: no longer than 30 minutes
    - Kind regards.

#### Investigating — Insights Delays
- **Date:** Jun 1, 2026
- **Time:** 18:30 CEST
- **Status:** Resolved
    - As per our provider: Issue is resolved.
- **Time:** 16:44 CEST
- **Status:** Monitoring
    - The provider informed that the root cause was identified and issue was fixed. Connectivity issues should not happen again. We're confirming it with them.
- **Time:** 15:09 CEST
- **Status:** Investigating
    - We're monitoring an upstream incident with one of our infrastructure providers (ClickHouse) that may affect parts of our Insights system.
    - The provider has identified the root cause and is working on a resolution.

#### Performance Degradation in EU Cluster
- **Date:** Mar 16, 2026
- **Time:** 18:04 CET
- **Status:** Resolved
    - This incident has been resolved.
- **Time:** 14:59 CET
- **Status:** Update
    - We are continuing to work on a fix for this issue.
- **Time:** 14:59 CET
- **Status:** Identified
    - We are currently experiencing poor performance during document upload and processing on our EU Cluster.
    - Our Customer Care and Engineering teams are actively working on it.
    - Sorry for the inconvenience created.

#### Scheduled Maintenance: API Gateway Upgrade
- **Date:** Feb 28, 2026
- **Time:** 12:00 CET
- **Status:** Completed
    - The scheduled maintenance has been completed.
- **Time:** 11:00 CET
- **Status:** In progress
    - Scheduled maintenance is currently in progress. We will provide updates as necessary.
- **Time:** Feb 23, 2026, 11:51 CET
- **Status:** Scheduled
    - Dear Customer,
    - Exciting news from Hypatos! 🚀 Our engineering team is gearing up to upgrade our API Gateway service in the EU production environment. This upgrade is part of our continuous effort to enhance performance, reliability, and security.
    - The maintenance window is scheduled for Saturday, February 28th, 2026, at 11:00 AM CET. The expected duration is up to 1 hour.

#### Upgrade of One Main Internal Platform (Kubernetes)
- **Date:** Nov 8, 2025
- **Time:** 14:00 CET
- **Status:** Completed
    - The scheduled maintenance has been completed.
- **Time:** 10:00 CET
- **Status:** In progress
    - Scheduled maintenance is currently in progress. We will provide updates as necessary.
- **Time:** Oct 23, 2025, 10:54 CEST
- **Status:** Scheduled
    - Dear Customer,
    - Exciting news from Hypatos! 🚀 Our engineering team is performing a major upgrade to our core platform (Kubernetes).

#### Maintenance Notice: Upcoming TLS Certificate Replacement
- **Date:** Sep 20, 2025
- **Time:** 10:30 CEST
- **Status:** Completed
    - The scheduled maintenance has been completed.
- **Time:** Sep 20, 2025, 10:00 CEST
- **Status:** In progress
    - Scheduled maintenance is currently in progress. We will provide updates as necessary.

#### Scheduled Maintenance for Enrichment Data API Downtime
- **Date:** Jul 24, 2025
- **Time:** 21:15 CEST
- **Status:** Completed
    - The scheduled maintenance has been completed.
- **Time:** 21:00 CEST
- **Status:** In progress
    - Scheduled maintenance is currently in progress. We will provide updates as necessary.

#### Service Disruption - Extraction Processing Delays
- **Date:** Jul 22, 2024
- **Time:** 19:52 CEST
- **Status:** Resolved
    - The incident is now solved after confirmation.
- **Time:** 16:47 CEST
- **Status:** Monitoring
    - Right now the fix is fully implemented and we're monitoring the system. The documents are now flowing.
- **Time:** 15:57 CEST
- **Status:** Investigating
    - We are currently experiencing delays in our Extraction processing system.

### Notes
- For detailed incident updates, you can refer to the relevant sections above.