# How to Build an Agentic GBS

A practical playbook for designing, deploying, and scaling AI agents across global business services — without disrupting operations or losing control.

Written By:

Sally Fletcher

Head of Thought Leadership & Community at Hypatos

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## Trusted by global enterprises transforming GBS with Agentic AI

## Inside the playbook

### What this playbook will show you

Where most GBS teams are stuck

- Automating tasks within fixed workflows
- Pilots that never reach scaled deployment
- Repeating the most common GBS automation failures
- Uncertainty about governance and auditability with AI
- No visibility into how peers are doing this at scale

What this playbook changes

- Shifting to autonomous, agent-driven end-to-end processes
- A 30 / 60 / 90-day rollout plan from pilot to scale
- The failure patterns mapped out — and how to avoid them
- Enterprise-grade control, governance, and auditability models
- Real-world examples of global teams orchestrating with AI

Most GBS transformations stall. This shows how to scale.

Moving to agentic AI isn't about adding another tool — it requires rethinking how work gets done across your organization. If you're evaluating how AI fits into your GBS strategy, this will give you a clear starting point — and a path forward.

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